Returns & Exchanges
At MUD Urban Flowers, we strive for perfection in every bloom, but if your botanical purchase doesn't meet your expectations, we offer a 14-day return window for non-perishable home goods. Please note that due to their delicate nature, fresh floral arrangements are final sale unless they arrive damaged or defective.
Initiate Your Request
Contact our customer concierge team within 48 hours of delivery for fresh flowers or 14 days for home accessories to begin your return process.
Document Condition
Provide high-resolution photographs of the item and its original packaging to help us assess the quality issue or transit damage.
Pack and Ship
For non-perishable items, securely repackage your products in their original MUD Urban Flowers box and use the prepaid shipping label provided via email.
Receive Refund
Once our team inspects the returned goods, your refund or store credit will be processed to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing